Fwd: FW: Bucking Horse Townhome – 2107 Nancy Gray Roof Leak

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ID	Status	Date	Property	Public/Private
#45917	Closed	July 3, 2025 9:21 am	Townhomes at Bucking Horse	public

Status

Date

Property

Public/Private

#45917

Closed

July 3, 2025 9:21 am

Townhomes at Bucking Horse

public

Rane Dennis

July 3, 2025 9:21 am 5 months ago

Rane,

The drip at 2107 is not working. Can you please prioritize this?

Thank you!

Olivia

*From:* Stephanie O’Hearn
*Sent:* Thursday, July 3, 2025 8:47 AM
*To:* Olivia Herrmann
*Subject:* Re: Bucking Horse Townhome – 2107 Nancy Gray Roof Leak

Hi Olivia,

My apologies for just now getting back to you, but I checked the spigot
last night and still nothing. I’m watering my neighbors flowers while she
is out of town and her’s seems to be working fine. I know we are
approaching a holiday weekend, so we can touch base about this next week. I
just wanted to let you know.

Thank you,

Stephanie

On Jun 30, 2025, at 3:26 PM, Olivia Herrmann
wrote:

Hello Stephanie,

Thank you for the update.

Regarding the spigot, there was an irrigation emergency this weekend and
they had to turn the water off until it can be addressed—they’re there
today. The water should be working by tomorrow. Please let me know if
it’s still off tomorrow.

Thank you!

Olivia

*From:* Stephanie O’Hearn
*Sent:* Monday, June 30, 2025 10:58 AM
*To:* Olivia Herrmann
*Subject:* Re: Bucking Horse Townhome – 2107 Nancy Gray Roof Leak

Hi Olivia,

Larry and his guys stopped by the house to work on the roof Saturday
morning, so fingers crossed that we won’t need to reach out to them again.

I did have another question. I went to water my rose bushes this weekend
and when I went to turn the spigot, nothing came out. Is that something I
need to request to be turned on for the season? My neighbor’s is working
fine.

Thanks,

Stephanie

On Jun 26, 2025, at 12:03 PM, Olivia Herrmann
wrote:

Stephanie,

Thanks for the update. That’s good news. I think we should be all set.

Olivia

*From:* Stephanie O’Hearn
*Sent:* Thursday, June 26, 2025 8:52 AM
*To:* Olivia Herrmann
*Subject:* Re: Bucking Horse Townhome – 2107 Nancy Gray Roof Leak

Good morning Olivia,

Larry stopped by this morning, and it turned out he was the same guy from
last year. He was very apologetic for not getting the full leak. He is
familiar with the issue and the cause. He said he’d get his crew up there
within the next couple of days.

Please let me know if you have any additional questions or need anything
else from me.

Thanks,

Stephanie

On Jun 25, 2025, at 1:58 PM, Stephanie O’Hearn wrote:

Thanks Olivia!

I got a call from Larry. I missed which company he is with but we have a
time to meet tomorrow morning for an assessment. I will keep you posted.

Thank you!

On Jun 25, 2025, at 10:30 AM, Olivia Herrmann
wrote:

I reached out to another vendor today, just to keep this moving: New
Heights Construction (Kidd Roofing).

*From:* Stephanie O’Hearn
*Sent:* Tuesday, June 24, 2025 3:23 PM
*To:* Olivia Herrmann
*Subject:* Re: Bucking Horse Townhome – 2107 Nancy Gray Roof Leak

Absolutely! Nothing yet, and as you can see through this email thread I had
to follow up a couple of times a year ago. My hope is rage I’ll hear from
them soon.

Thanks,

Stephanie

On Jun 24, 2025, at 1:20 PM, Olivia Herrmann
wrote:

Would you please let me know when you’ve heard from them, just so I can
take this out of my inbox, please?

*From:* Stephanie O’Hearn
*Sent:* Monday, June 23, 2025 6:46 PM
*To:* Olivia Herrmann
*Subject:* Re: Bucking Horse Townhome – 2107 Nancy Gray Roof Leak

Sounds good! Thanks, Olivia!

On Jun 23, 2025, at 2:21 PM, Olivia Herrmann
wrote:

Stephanie,

Armor Roofing will reach out to you in the next day or two to schedule
their visit.

Olivia

*From:* Stephanie O’Hearn
*Sent:* Thursday, June 19, 2025 4:16 PM
*To:* Olivia Herrmann
*Subject:* Re: Bucking Horse Townhome – 2107 Nancy Gray Roof Leak

Thank you, Olivia. Appreciate it.

Thanks,

Stephanie

On Jun 19, 2025, at 3:07 PM, Olivia Herrmann
wrote:

Stephanie,

See below. I left a message for Armor Roofing.

Olivia

*From:* Jena Smith
*Sent:* Thursday, June 19, 2025 3:02 PM
*To:* Olivia Herrmann
*Subject:* Re: Bucking Horse Townhome – 2107 Nancy Gray Roof Leak

Hi Olivia,

The association hired Bellisimo to manage the 2020 hail restoration work.
As the general contractor, we subbed out the trade-specific work. The
roofing sub on this project was Armor Roofing Systems.

We do not perform roof inspections. But if you want to contact Armor
Roofing, I included their contact information below.

Armor Roofing Systems

https://www.armorroofingsystems.com/

(970) 663-9600

Best,

Jena Smith

P 970.229.5900

F 970.223.5740

jsmith@bellisimoinc.com

http://www.bellisimoinc.com

3702 Manhattan Avenue Ste. 201

Fort Collins, CO 80526

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*From: *Olivia Herrmann
*Date: *Wednesday, June 18, 2025 at 2:47 PM
*To: *Jena Smith
*Subject: *Bucking Horse Townhome – 2107 Nancy Gray Roof Leak

Hello Jena,

Would Bellisimo inspect a roof leak at the Bucking Horse Townhomes? It
sounds like you might have some history with this particular situation?

Thanks,

Olivia

*From:* Stephanie O’Hearn
*Sent:* Wednesday, June 18, 2025 2:36 PM
*To:* Olivia Herrmann
*Subject:* Re: Bucking Horse Townhome – 2107 N.G Roof Leak

Hi Olivia,

Thank you for the prompt reply. I’m fine with your vendor, but I may also
hire one as well for a second eye. The vendor, who also was the one to
install the new roofs in 2020/2021, did stop by my home to observe the
ceiling and look at the roof last year. He said that he would bring some
guys out to make the repairs but that i didn’t need to be present at the
home while they were there working. I assumed it had been completed, but
never received official confirmation to close that loop. I’m assuming
Kellison would be able to provide?

Please let me know if you have additional questions.

Thank you,

Stephanie

On Jun 17, 2025, at 5:53 PM, Olivia Herrmann
wrote:

Hello Stephanie,

I’ve attached the Townhomes responsibilities chart (this comes directly
from the Covenants). If the leak is the result of faulty roof installation
then the HOA would be responsible. If it’s something else, then it would
be your responsibility to pay for.

Would you rather bring in a vendor of your choosing or have us bring in a
vendor of our choosing? After the inspection, we’ll have a better idea of
who will be responsible for the repairs, based on the responsibilities
chart I mentioned above.

Olivia

*From:* Stephanie O’Hearn
*Sent:* Tuesday, June 17, 2025 3:29 PM
*To:* Info
*Subject:* Bucking Horse Townhome – 2107 N.G Roof Leak

Hi,

Please read through the following email thread.

Ever since the HOA had the Bucking Horse Townhome roofs replace a few years
back, I have had issues with my roof leaking into my living room after each
major storm. I worked with Kellison last year, who assured me that they
sent their vendor to fix the issue. While I was home for lunch this
afternoon I watched the roof again leak through my ceiling in the same spot
it was supposed to be fixed last year. I quickly grabbed a bucket to
collect the water, but I should not have to continue to deal with a roof
leak.

Please have someone at your earliest convenience please reach out to me
with next steps.

Thank you,

Stephanie O’Hearn

2107 Nancy Gray

307-760-0074

Begin forwarded message:

*From:* Stephanie O’Hearn
*Date:* June 17, 2025 at 3:01:02 PM MDT
*To:* Nicole Bean
*Subject:* *Re: Bucking Horse Townhome – Roof Leak*

Thank you, Nicole. I will reach out to them.

Thanks,

Stephanie

On Jun 17, 2025, at 2:24 PM, Nicole Bean wrote:

We no longer manage Bucking Horse. You will need to contact Summit
Management.

Sincerely,

Nicole Bean

Director of Client Services

Kellison Corp.

970-235-0279 | http://www.kellisoncorp.com

1113 Cleveland Ave
Loveland, CO 80537

Read the Article Here

On Tue, Jun 17, 2025 at 1:52 PM Stephanie O’Hearn
wrote:

Hi Nicole,

As I sit in my kitchen eating lunch on my break from work, the roof is once
again leaking through to the ceiling in the exact same place it was a year
ago. The vendor came out then and said that he would take care of it. I’ve
placed a bucket to collect the water for now. Will you please contact the
vendor to once again come out again to fix the leak in the roof?

Please let me know if you need anything additional, as I can provide a
picture and video if needed.

Thank you,

Stephanie O’Hearn

On Aug 28, 2024, at 6:17 PM, Stephanie O’Hearn wrote:

Hi Nicole,

It’s been a week since I’ve had any updates and I have yet to hear a peep
from the vendor.

Thanks,

Stephanie

On Aug 22, 2024, at 2:32 PM, Stephanie O’Hearn wrote:

Hi Nicole,

That sounds good and thank you.

Thanks,

Stephanie

On Aug 22, 2024, at 9:28 AM, Nicole Bean wrote:

Hi Stephanie,

I have provided your contact number to the vendor to reach out to you and
schedule a time for when they can come back.

Sincerely,

Nicole Bean

Director of Client Services

Kellison Corp.

970-235-0279 | http://www.kellisoncorp.com

201 E. 4th St # 130
Loveland, CO 80537

Read the Article Here

On Wed, Aug 14, 2024 at 11:53 AM Stephanie O’Hearn
wrote:

Hi Nicole,

Damage to a roof from an insurance covered sudden and accidental peril –
severe rain and hail storms – would not be considered “routine
maintenance,” and especially in the case where the roof of the structure
was replaced by the HOA just a few years ago.

I would like to speak with someone regarding the next steps in this
process. Please reach out at your earliest convenience.

Thank you,

Stephanie

On Aug 14, 2024, at 11:28 AM, Nicole Bean wrote:

Good Morning,

Per page 3 of the attached the routine maintenance of the roof would be the
responsibility of the individual unit owner.

Sincerely,

Nicole Bean

Director of Client Services

Kellison Corp.

970-235-0279 | http://www.kellisoncorp.com

201 E. 4th St # 130
Loveland, CO 80537

Read the Article Here

On Wed, Aug 14, 2024 at 9:14 AM Kellison Corp.
wrote:

Sincerely,

Jessica Wolke

Kellison Corp.

970-494-0609 | http://www.kellisoncorp.com

201 E. 4th St # 130
Loveland, CO 80537

Read the Article Here

———- Forwarded message ———
From: *Stephanie O’Hearn*
Date: Wed, Aug 14, 2024 at 9:13 AM
Subject: Bucking Horse Townhome – Roof Leak
To:

Hi,

I just left a voicemail but wanted to also follow up with an email. I came
home from work after yesterday’s storm to discover water damage from a leak
in the roof. Please contact me with the next steps so that we can get this
taken care of as soon as possible.

Thanks,
Stephanie O’Hearn
307-760-0074
2107 Nancy Gray Avenue

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